Speakers
Dr Tom Heath
Global Director of Data Science and AI, Arup
Topic (26 Feb):
The LLM doesn’t know it all! The potential for structured knowledge in the era of GenAI
Abstract:
Large Language Models (LLMs) are trained on huge collections of text covering many different domains, often responding with the confidence of an expert. However, the deep specialist knowledge required for expert tasks isn’t always publicly available online for use in training LLMs, and often requires more structure to reflect the specifics of a domain. This session will explore how structured knowledge in ontologies and knowledge graphs can enhance the performance of AI assistants that have not been trained as domain specialists.
Topic (27 Feb):
How AI is enhancing our domain knowledge, not reducing it
Abstract:
There has been widespread concern that reliance on GenAI will undermine the importance of specialist knowledge, replacing it with the general knowledge encoded in LLMs, or even inaccuracies produced through hallucinations. This talk will discuss how our use of LLMs, combined with carefully curated domain knowledge, is improving the work of expert engineers, producing not just efficiency gains, but enhanced collaboration across disciplines, ultimately leading to better client outcomes.
Biography:
Dr Tom Heath is an award-winning computer scientist, data scientist, and AI leader, with more than 25 years’ experience in research, startups, and the corporate sector. He has been instrumental in the field of Linked Data, which has influenced the development of knowledge graphs now used in many AI applications. Tom serves as Global Director of Data Science and AI at Arup, a renowned engineering design and advisory firm focused on sustainability and the built environment, leading a global team of analytics and AI specialists.
Jacky Or
Assistant Knowledge & Information Manager, Arup
Topic:
Crafting effective prompts ‒ Prompt engineering techniques and best practices
Abstract:
In the rapidly evolving field of AI, the ability to craft effective prompts is crucial for optimising the performance of language models. This workshop aims to equip participants with the knowledge and skills necessary to create high-quality prompts that yield accurate and relevant AI outputs. The session will begin with an introduction to the fundamentals of prompt engineering and its significance across various applications. Participants will learn about different techniques such as zero-shot and few-shot prompting, Chain-of-Thought prompting, and Knowledge Generation prompting. The workshop will also cover best practices for structuring prompts, highlighting the importance of context and specificity.
Biography:
Jacky Or is a certified Knowledge Manager with over 16 years of experience in information technology. As a Team Lead, he is committed to driving best practices in knowledge management, focusing on continuous improvement and innovation.
Jacky’s extensive IT background spans diverse industries, including aviation, port terminals, construction, and retail. His expertise ranges from IT infrastructure to advanced AI applications. Recently, he has focused on integrating innovative solutions to enhance business performance through AI, particularly in the field of generative AI (Gen AI) applications in knowledge management.
Felix Chan
Senior Solution Specialist, SoftwareOne HK
Topic:
Bridging technology and people: The AI journey with RAG
Abstract:
In the age of exponential AI advancement, technical prowess alone is not enough for success. This session will provide a technical exploration of Retrieval-Augmented Generation (RAG), its transformative potential, and the challenges associated with its implementation. Beyond the technology itself, this session will also uncover the often-overlooked enabler of AI success: adoption and cultural change. The discussion aims to bridge cutting-edge technology with the human factors essential for real-world application. Participants will leave with valuable insights and strategies to navigate both the technical and cultural dimensions of AI adoption in their organisations.
Biography:
Felix Chan is a seasoned technology specialist with over 14 years of expertise in cloud computing, data centre solutions, and digital transformation. Currently serving as a Senior Solution Specialist at SoftwareONE, Felix collaborates with leading enterprises in Hong Kong to accelerate AI adoption and deliver advanced technical and professional services tailored to business needs.
Felix built a strong foundation during his tenure at Microsoft, where he contributed across diverse functions, including Windows Server product marketing, Azure technical expertise, and account technology strategist. These roles equipped him with a comprehensive understanding of technology adoption and executive engagement, enabling him to drive impactful digital transformation initiatives.
Wendy Fung
Knowledge & Information Manager, Arup
Topic:
Building bridges with bricks: Facilitating knowledge sharing through play
Abstract:
This session explores how building bricks can enhance knowledge management. This interactive approach encourages participants to unleash their creativity and foster collaboration. Through playful construction, individuals can share insights, solve problems, and cultivate a cohesive knowledge-sharing culture, making the learning experience both engaging and effective.
Biography:
Wendy Fung holds a Master of Applied Science in Library and Information Management. With over 20 years of experience in imagery platforms and digital library setups, she has expanded her expertise into knowledge management, contributing to numerous internal initiatives and external client projects. She leverages new technologies and AI to enhance organisational efficiency and promote knowledge sharing. Her commitment to advancing the field through continuous learning and innovation underscores her professional excellence.
Nicole Sy
Knowledge Management Senior Consultant, Arup
Interactive session with Victor Ng
Topic:
Unleashing hidden Insights: A data-driven approach to knowledge management
Abstract:
This interactive session will delve into the development of a data-driven knowledge management strategy, focusing on the use of data to explore tacit knowledge and the art of effective data storytelling. Participants will learn how to identify and collect relevant data, analyse and interpret it to reveal valuable insights, and integrate these findings into their knowledge management systems. Additionally, the session will cover best practices for communicating insights through compelling data stories, ensuring that data-driven knowledge is effectively shared and utilised across the organisation.
Biography:
Nicole Sy is a graduate of Master of Science in Information Systems with a solid background in marketing and business management. With over 18 years of experience in knowledge management, she currently leads initiatives at Arup University. Nicole's expertise encompasses conducting information and knowledge management audits, managing and measuring intellectual capital, developing and implementing knowledge management strategies and IT/AI systems. She is skilled in designing knowledge management tools, and conducting programmes for both internal departments and external clients, specialising in the development of knowledge portals and taxonomies. Additionally, Nicole actively explores the integration of generative AI into knowledge management strategies, bringing innovative approaches to leverage AI technologies for knowledge creation and collaboration.
Yovian Chan
Building Services Engineer, Architectural Services Department, The Government of the HKSAR
Topic:
ArchSD's co-creative momentum: Embracing inno-driven knowledge sharing and collaboration
Abstract:
This presentation explores how Architectural Services Department (ArchSD) fosters inno-driven knowledge sharing and collaboration to achieve common goals. The live e-learning knowledge management (KM) portal, integrated with a mobile app and customised videos, promotes a culture of ‘Knowledge is everywhere’ and ‘Everyone a master’, exemplifying the spirit of inclusiveness, trust, and respect.
Additionally, the Inno-Bank platform facilitates the seamless exchange of innovative ideas and resources. By embracing these strategies, from Aspire to Inspire, ArchSD aims to cultivate collective intelligence in line with its mission: ‘We Build Our City, We Build Your Dream’.
Biography:
Yovian Chan is a Building Services Engineer at ArchSD, dedicated to developing and implementing knowledge management strategies and initiatives. During her six years in the Central Management Division, she managed to upgrade and revamp ArchSD’s Knowledge Management Portal with innovative solutions, and became a certified knowledge professional.
Yovian has over ten years of experience in the design, operation, and maintenance of building services facilities in the private sector. She holds a Bachelor of Engineering and a Master of Science degree, and is a member of the Hong Kong Institution of Engineers (MHKIE).
Camila Yau
Senior Business Analytics Manager, The Hong Kong and China Gas Company Limited
Topic:
Cultivating innovative culture in Towngas
Abstract:
To thrive as a sustainable energy supplier in an ever-changing global business environment, Towngas has embedded the ‘Growth = innovation x implementation’ (G=ixi) philosophy into its corporate culture and business operations. This session will discuss how this approach motivates and empowers employees to pursue new and innovative ideas.
Biography:
Camilla Yau is an Engineer and a member of the Hong Kong Institution of Engineers and Artificial Intelligence Association of Hong Kong. She joined Towngas since 2009 and specialised in data analytics and AI solutions delivery.
Robert Dickson
Innovation and Digital Construction Manager, Leighton Contractors (Asia) Limited
Topic:
Revolutionising construction: Harnessing AI for enhanced efficiency and productivity
Abstract:
This presentation will highlight the cutting-edge technologies that are revolutionising construction management and project execution. Key applications of AI in monitoring site activity, automation, and real-time data analytics will be discussed, showcasing how these tools enhance efficiency, accuracy, and productivity. Through case studies and practical examples, attendees will gain a comprehensive understanding of AI’s transformative impact on construction. They will also learn how embracing AI can lead to smarter, more sustainable construction practices.
Biography:
Robert Dickson is a chartered civil engineer with over 20 years of experience in large-scale infrastructure projects, including tunnels, highways, rail, and buildings. He specialises in leading and transforming construction projects by integrating innovative technology solutions and digital tools, significantly enhancing safety, quality, productivity, and project outcomes.
Robert’s expertise spans many parts of the construction lifecycle, including pre-contract services, safety, design, commercial management, planning, and production methods. Known for his strong leadership abilities, he effectively guides teams, fosters stakeholder partnerships, and champions collaborative working environments. His comprehensive approach and dedication to implementing cutting-edge solutions have significantly advanced Leighton Asia’s approach on construction projects.
Donald Mak
Deputy Commissioner (Data Governance), Digital Policy Office, The Government of the HKSAR
Topic:
Policy meets innovation: Navigating the generative AI revolution in a digital economy
Abstract:
In the presentation, Mr. Mak will provide an overview of the Hong Kong Innovation and Technology Development Blueprint and outline the strategic direction for advancing artificial intelligence (AI). He will share the Government’s initiatives to foster a robust AI ecosystem through various measures, including enriching data resources, building essential digital infrastructure, supporting AI industry growth, nurturing AI talent, and promoting AI research and development. Mr. Mak will also showcase practical examples of how AI is being deployed across various government departments to enhance public services and improve operational efficiency, demonstrating the transformative impact of AI in government operations.
Biography:
Donald has been actively involved in promoting the Government’s agenda for innovation, technology adoption and public services improvement. He has also played a key role in the implementation of a number of digital government infrastructures (including the government cloud infrastructure, big data analytics platform, shared blockchain platform, consented data exchange gateway, iAM Smart and Digital Corporate Identity Platform) and the formulation and implementation of open data policy, as well as other data governance policies and measures.
Since joining the Government in 1989, Donald has assumed various important duties including formulation and implementation of facilitation strategies and initiatives for information and communications technology (ICT) industry development, data centre development, digital inclusion, ICT co‑operation with the Mainland and overseas economies as well as the implementation and management of various government ICT systems and services.
Prof Charleston Sin
Executive Director, mCommerce Online
Topic:
Harnessing generative AI: Overcoming adoption challenges and driving innovation
Abstract:
This presentation will explore practical applications and strategies for overcoming challenges in AI adoption. The speaker will discuss how AI technology, particularly generative AI, automates information discovery, generates new insights, and enhances efficiency. Attendees will gain insights into addressing issues related to scalability, system integration, and user adoption, while gaining actionable strategies to drive innovation, optimise workflows, and ensure ethical practices within organisations.
Biography:
Prof Charleston Sin is the Executive Director of mCommerce Online and Co-founder of Peach Bioverse. He previously served as Executive Director of MIT HK Innovation Node, enhancing its role as an innovation hub. Charleston has held executive roles at VMware, Cisco Systems, and Nortel Networks across various regions. He is a Professor of Practice at the Hong Kong Polytechnic University and an Adjunct Associate Professor at the University of Hong Kong.
Charleston sits on the Board of Directors and chairs the Entrepreneurship Committee at Hong Kong Cyberport Management Company. He is also Vice President of the eHealth Consortium and serves on several committees, including those of the Hong Kong Hospital Authority and ASTRI. Additionally, he advises TempleWater Asset Management and Comfiknit, and co-founded digiXnode and Green Innoverse. Charleston holds a PhD in Management Sciences from the University of Waterloo and is a Fellow of the Hong Kong Institute of Directors.
Prof Andy Chun
Professor of Practice in Digital Innovation and Emerging Technologies, The Hong Kong Polytechnic University
Topic:
Beyond AI: The future of artificial general intelligence
Abstract:
Artificial general intelligence (AGI) represents the next frontier in AI, promising machines capable of understanding, learning, and applying knowledge across various tasks, similar to humans. This session will examine the current state of AI, the defining characteristics of AGI, and the significant challenges involved in its development. It will address the potential impacts of AGI on society and industries, highlighting both the opportunities and ethical considerations that arise.
Biography:
Prof Andy Chun is a distinguished AI pioneer with decades of experience in this field. His innovative AI solutions have significantly enhanced social services, quality of life, and economic prosperity in Hong Kong. As a Professor of Practice at Hong Kong Polytechnic University and an Adjunct Professor at City University of Hong Kong, he actively promotes AI advancements.
Andy has led technology initiatives at Prudential plc, served as CEO positions at AI start-ups, and was University CIO at City University of Hong Kong. He advises the HKSAR Government on AI and IT strategies and founded the AI Specialist Group for the Hong Kong Computer Society. A Distinguished Fellow of the Hong Kong Computer Society, he holds a PhD in Electrical Engineering from the University of Illinois at Urbana-Champaign. His work in AI has also been recognised with numerous awards.
Jacqueline Chong
Head of Digital Innovation, Hong Kong, Amazon Web Services
Topic:
Navigating the generative AI landscape: Executive’s FAQs
Abstract:
This presentation will tackle essential questions executives encounter when implementing generative AI in their organisations. By examining deployment strategies through the lens of people and process, the speaker will demystify complex AI concepts for practical business decision-making while highlight opportunities for value creation and organisational transformation. Participants will gain valuable insights into managing risks, fostering a culture of innovation, and ensuring alignment with ethical standard and business objectives. Attendees will leave equipped with a strategic framework for effectively harnessing generative AI’s capabilities.
Biography:
Jacqueline Chong is AWS's digital and sustainability innovation (DI) specialist for Hong Kong. Her primary responsibility is to identify, develop, and lead innovation engagements with enterprise customers, inspired by Amazon mechanisms like Working Backwards, driving executive engagement, resultant prototypes and scaled solutions. She has led digital innovation engagements with banks and insurers in Hong Kong.
With over a decade of experience in the tech industry, Jacqueline has held the roles of Chief Strategy Officer and Chief Marketing Officer at Green Tomato Limited, one of Hong Kong’s leading innovation consultancies. In 2011, she co-founded TalkBox a mobile app that pioneered hold-to-talk voice messaging and amassed over 13 million users. Jacqueline’ diverse background spans corporate communications, digital marketer, startup co-founder and UX consultant for enterprises, allowing her to understand and address customer needs from multiple perspectives. She has also conducted trainings on design thinking and innovation methodologies, combining these approaches with Amazon’s WB mechanisms to engage executives in strategic issues such as sustainability. Jacqueline holds a Master’s degree in Creative and Media Enterprises from the University of Warwick.
Dr Crystal Fok
Director of AI Applications, Cyberport
Topic:
Generative AI in action: insights and lessons
Abstract:
This session will delve into the real-world challenges and opportunities of implementing generative AI. Drawing from the speaker’s hands-on experience across diverse industries, this session will explore the key breakthroughs, hurdles, and strategies for harnessing the potential of this cutting-edge technology. Participants will gain actionable takeaways and expert perspectives on leveraging generative AI to foster innovation and achieve impactful results.
Biography:
Dr Crystal Fok leads initiatives to advance AI development, focusing on building a comprehensive AI ecosystem and enhancing infrastructure support to drive innovation in the field.
Previously, Crystal served as the Head of the Digital Service Hub at Hong Kong Science and Technology Parks Corporation (HKSTP), directing various innovation and technology initiatives aimed at promoting technology adoption across industries and enabling cross-industry data collaboration.
Her career began at the Applied Science and Technology Research Institute (ASTRI), where she managed a diverse project portfolio, including market analysis, feasibility studies, product development, and technology commercialisation. Additionally, as a Consultant at the Hong Kong Productivity Council, she led the optical design team and provided consultancy services focused on precision manufacturing.
Crystal earned her PhD in Automation and Computer-Aided Engineering from the Chinese University of Hong Kong. Her research interests include artificial intelligence, robotic arm manipulation, micro-robotics, MEMS, and micro-optics.
Calvin Cheng
Founder & CEO, Wizpresso
Topic:
From practice to impact: optimising generative AI in knowledge management and innovation
Abstract:
As generative AI continues to redefine the future of work, organisations are increasingly recognising its potential to transform knowledge management and innovation processes. However, conventional large language models (LLMs) often fall short in delivering domain-specific insights due to their generalised training datasets. This limitation can hinder their effectiveness in specialised fields where nuanced understanding is critical.
To bridge this gap, the speaker proposes the integration of Retrieval-Augmented Generation (RAG) technology, which combines LLMs’ strengths with targeted information retrieval capabilities. By leveraging RAG, organisations can enhance LLMs’ performance, enabling accurate, contextually relevant, and domain-specific suggestions and predictions. This approach not only improves the output quality but also fosters innovation by ensuring decision-makers’ access to the most pertinent knowledge.
This presentation will explore practical applications of RAG technology in various industries, demonstrating how it can optimise generative AI for knowledge management. Case studies that illustrate the tangible impacts of these advancements on organisational efficiency and innovation outcomes will be discussed. The presentation aims to provide a framework for harnessing generative AI's full potential to drive meaningful change within knowledge-intensive environments.
Biography:
Calvin has over ten years of experience in investment banking and product development. He previously worked in Global Banking at HSBC. He is passionate about driving innovation and supporting education, having been awarded as the 1st Laureate of the BOCHK Science & Technology Innovation Prize.
Calvin serves as a Visiting Lecturer in Fintech at HKU SPACE, and frequently invited as guest lecturer of HKU and CUHK. He is a mentor at HKU Business School, and a steering committee member of CUHK’s Corporate Innovation Index (CII). Additionally, he is a founding fellow at the Data Literacy Association (DaLa) and an honorary treasurer at the Institute of Financial Technologist Asia (IFTA). He has been awarded the Certificate of Achievement by the Consulate General of Canada in Hong Kong and Macao.
Calvin holds an Honors Business Administration (HBA) degree with distinction from Ivey Business School and is a CFA charter holder.
Dr Eric Tsui
Senior Project Fellow, Educational Research Centre, The Hong Kong Polytechnic University
Keynote topic:
Best in action: Insights and challenges from MIKE winners
Abstract:
This session aims to shed light on the exceptional practices and key insights from Most Innovative Knowledge Enterprise (MIKE) Award winners, including a dynamic panel discussion where winners will share their real-world experiences and address the challenges encountered while implementing innovative knowledge management strategies. Participants will gain valuable inspiration and actionable ideas through this interactive dialogue, designed to showcase how these organisations achieved excellence and how their learnings drive innovation journey.
Biography:
Dr Eric Tsui has extensive experience in knowledge management and education, previously serving as the Associate Director of the Behaviour and Knowledge Engineering (BAKE) Research Centre at The Hong Kong Polytechnic University. From 2015 to 2023, he was the Managing Regional Editor (Asia) of the Journal of Knowledge Management and has led a Master Knowledge Management programme for over 15 years.
Victor Ng
Head of Academy, Data Mindset Academy
Interactive session with Nicole Sy:
Topic:
Unleashing hidden insights: A data-driven approach to knowledge management
Abstract:
This interactive session will delve into the development of a data-driven knowledge management strategy, focusing on the use of data to explore tacit knowledge and the art of effective data storytelling. Participants will learn how to identify and collect relevant data, analyse and interpret it to reveal valuable insights, and integrate these findings into their knowledge management systems. Additionally, the session will cover best practices for communicating insights through compelling data stories, ensuring that data-driven knowledge is effectively shared and utilised across the organisation.
Biography:
Dr Victor Ng is dedicated to inspiring individuals to embrace a better digital future through mindset transformation, talent development, and data literacy. He nurtures data-literate talents at Data Mindset, empowering them to think, speak and act with data.
Vincent Ma
Chief Executive Officer, Hong Kong-Shenzhen Innovation and Technology Park Limited
Topic:
Navigating the future: Key trends in GenAI and how companies can stay ahead
Abstract:
This session will explore how businesses can harness the advancements of generative AI to drive innovation, streamline operations, and stay competitive in a rapidly evolving landscape. Participants will learn practical strategies for adopting and integrating generative AI technologies to unlock new opportunities and address emerging challenges. They will leave equipped with actionable knowledge to position their organisations for success in the future of AI-driven business.
Biography:
Vincent Ma is a veteran with over 30 years of experience in the information and communication technology (ICT) industry. He witnessed the deregulation journey of the telecom industry since joining Wharf T&T Limited in 1995. From 2006 to 2019, he was appointed the President and then the Chief Executive Officer, leading Wharf T&T to become one of the most successful and profitable ICT service providers in Hong Kong. Before joining the Hong Kong-Shenzhen Innovation and Technology Park Limited, Vincent was the Chief Digital Officer at Sun Hung Kai Properties.
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